Document Type : Research
Authors
1 PhD Student in Public Administration, , University of Tehran, Azad University, Research and Sciences Branch, Tehran, Iran
2 Professor of Public Administration, University of Tehran, Azad University, Research and Sciences Branch, Tehran, Iran
3 Assistant Professor of Public Administration, Public Management Training Center, Tehran, Iran
Abstract
According to the concept of trust in management since the 1980s and over the last few decades, different angles and approaches have been studied. Trust is an essential factor for individual and organizational success. Trust among individuals and employees is a result of stability, unity, and intra-organizational cohesion, performance upgrades the efficiency and effectiveness of groups and grounds of cooperation, participation, and communication. This study aimed to design a model of intera-organizational trust through collective action in the education of Tehran. This research is applied research in terms of purpose and is survey-exploratory and qualitative research. The population of the study consisted of senior managers of the department of education in Tehran university professors, and advisors, who were interviewed in depth. The selection of experts and interviews with them continued until theoretical saturation and then stopped. In this research, since the grounded theory method was used, the main tool for data collection was in-depth interviews with experts. Finally, after three open, axial and selective coding, the conceptual model of research was designed. So far, no study has been done on this connection in the department of education in Tehran. This model is classified as causal, axial, contextual, strategic, and consequential variables. The findings showed that education of Tehran, in order to enhance intera-organizational trust, can leverage the collective action within and between layers of the structure of your organization.
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